Refund policy
At Helsy, we want you to feel confident with every purchase. If something isn’t right, we’ve got you covered.
Returns
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You can return any item within 48 hours of receiving your order.
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Items must be unworn, unwashed, and in their original condition, with all tags attached.
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Returns that do not meet these conditions may not be accepted.
Exchanges
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Exchanges are available for the same product in a different size or color, if stock allows.
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If the requested size or color is unavailable, you can return the item for a refund or store credit.
Refunds
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Once your return is received and inspected, we’ll notify you by email.
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Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
How to Start a Return
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Contact our customer support team at info@helsy.com with your order number.
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We’ll provide you with return instructions.
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Pack the item securely and ship it back to us.
Shipping Costs
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Return shipping costs are the responsibility of the customer.
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Original shipping charges are non-refundable.
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In case of a defective or incorrect item, Helsy will cover the return shipping costs.