Frequently Asked Questions (FAQ)

1.⁠ ⁠WHAT MAKES HELSY CLOTHING UNIQUE?

At Helsy, we focus on creating premium urban basics designed for everyday wear. Our pieces combine minimalist design, high-quality fabrics, and oversized fits to deliver comfort with a modern streetwear aesthetic.

2.⁠ ⁠HOW LONG DOES SHIPPING TAKE?

Orders are processed within 1–2 business days. Delivery in Kosovo usually takes 24–48 hours, while delivery in Albania and North Macedonia can take up to 72 hours.

3.⁠ ⁠CAN I RETURN OR EXCHANGE AN ITEM?

Yes. If you are not satisfied with your purchase, you may request a return or exchange within 48 hours of receiving your order. Products must be unworn, in their original condition, and with tags attached. Please contact our support team to start the process.

4.⁠ ⁠WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit/debit cards and online payments via Paysera Checkout. Cash on delivery (COD) is available for orders within Kosovo.

5.⁠ ⁠HOW CAN I CONTACT HELSY CUSTOMER SUPPORT?

You can reach us anytime via email at info@helsy-ks.com, Instagram DM at @helsy.ks, or by phone at +383 48 776 697.
We aim to respond within 24 hours on business days.

6.⁠ ⁠HOW DO I CHOOSE THE RIGHT SIZE?

Each product page includes a detailed size chart to help you pick the perfect fit. If you are between two sizes, we usually recommend going for the larger one for a more comfortable oversized look.

7.⁠ ⁠DO YOU SHIP INTERNATIONALLY?

Currently, we deliver to Kosovo, Albania, and North Macedonia. We are working on expanding our shipping options to more countries soon—follow us on social media and check our website for updates.